Refund Policy

1. Overview

Yousif Elfarra is operated by Yousif ElFarra. This Refund Policy explains when you can request a refund for a paid subscription paid by bank transfer.

2. Free plan

The free plan does not involve payment. No refunds apply because no charge is made.

3. Paid subscriptions

Paid plans are billed on a recurring monthly basis. When you upgrade, you receive the download limits and platform access described on the pricing page at the time of purchase.

Payments are made by bank transfer to our business account. After we verify your transfer, your plan is activated manually in your account.

4. 14-day refund window

If you are unhappy with a paid plan, you may request a full refund within 14 days of your first payment for that subscription, provided that:

• You contact us at contact@yousiffarra.com from the email address on your account
• You explain the issue (for example, downloads consistently failing for supported platforms)
• You have not abused the service or violated our Terms of Service

Refunds are not available for partial billing periods after the refund window has passed, except where required by applicable law.

5. What we do not refund

• Renewal charges after you have already used a paid plan for a full billing cycle without contacting us during the refund window
• Failures caused by unsupported URLs, private content, or platform restrictions outside our control
• Accounts suspended or terminated for abuse, fraud, or Terms violations
• Bank or payment-provider fees charged by third parties

6. Cancellations

You can cancel a paid subscription at any time. Cancellation stops future renewals. You keep access until the end of the current billing period unless a refund is approved under section 4.

To cancel, open a support conversation before your next renewal. Do not send another bank transfer if you want to stop.

7. How to request a refund

Email contact@yousiffarra.com or open a support conversation after signing in. Include your account email and your bank transfer reference. We aim to respond within 48 hours on business days.

8. Changes

We may update this policy. The date at the top of this page shows when it was last revised.